Terms of use

Sevagan ("the service", offered as SevaiPaar) is service-management software for service companies, provided by inaivu IT ("we"). By using it, your company ("you") agrees to these terms.

1. What the service does

• Records service requests, jobs, technicians, customers, machines, spare parts, quotations, contracts, invoices and payments.
• Invoices are produced from the details you enter. You are responsible for your GSTIN, tax rates, HSN/SAC codes, prices and for filing your returns.
• Payments between you and your customers never pass through us. Credit you give your customers is between you and them.

2. Plans and service charges

• Pay-as-you-go: ₹199 a month for the company, plus ₹5 for each job when it is first completed. Job fees are capped at ₹500 per calendar month, so you pay at most ₹699 a month.
• Standard plan: ₹699 a month, or ₹7,500 paid in advance for 12 months, with no job fees, for up to 2,000 completed jobs in a calendar month.
• Busy plan: ₹1,299 a month, or ₹14,000 paid in advance for 12 months, with no job fees and any number of jobs.
• Moving to Busy automatically: when a company completes more than 2,000 jobs in a calendar month on Pay-as-you-go or a Standard plan, the running period moves to the Busy plan from that job. On a monthly plan, that month then costs ₹1,299 in total: we charge the difference after the monthly fee and job fees already paid that month. On Standard yearly, the year continues as Busy yearly and we charge (₹14,000 − the yearly fee paid) × the months left ÷ 12, a part month counting as a whole month. The charge never stops a job; if it takes the service balance below zero, new jobs wait for a recharge. The next period renews on the plan you chose.
• Free trial: we may give selected companies a free trial of 30 days or 100 completed jobs, whichever comes first, with no fees. It starts when we give it, or when your current paid month or year ends.
• There is no charge per user or per technician. Cancelled jobs, quotations and invoices are not charged.
• Changing plan: the owner can choose any plan in the app (Balance). The new plan starts when the current month, year or trial ends; if nothing is running, it starts at once and its fee is taken from your service balance.
• Fees are taken from your prepaid service balance, which you recharge by UPI to inaivu IT. Recharges are credited after we verify them. If the balance is not enough, new jobs cannot be created until you recharge; your records stay safe.
• Prices are in Indian rupees, plus applicable taxes. Price changes apply to future periods, not past ones.
• Cancelling and refunds are covered by the Cancellation & refund policy, which is part of these terms.

3. Your account and staff

• Keep passwords secret. You are responsible for activity under your company's logins.
• You add office staff and technicians with their own logins, and turn them off when they leave.
• Technician location is shown only when the technician turns on sharing. You are responsible for telling your staff and getting any consent the law requires.
• We may suspend a company for non-payment, misuse or a legal requirement, with notice where practical.

4. Your data

• Your business data belongs to you, and you can export it at any time.
• How we handle personal data is described in the Privacy policy.

5. Availability and liability

• We aim for the service to be available at all times but do not guarantee uninterrupted service.
• To the extent permitted by law, our liability is limited to the service charges you paid in the three months before the claim.

6. Contact and grievances

inaivu IT, 101 Periyakollappatti - Block 5, Salem, Tamil Nadu 636008, India. Email: sevaipaar@inaivuit.com. Grievance Officer: Priyaraja Asokan (grievance@inaivuit.com). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

These terms are governed by the laws of India.