Cancellation & refund policy
Sevagan by SevaiPaar · Last updated 21 October 2026
This policy explains how a company can stop using Sevagan and when money paid to inaivu IT is refunded. It is part of the Terms of use and covers only the service charges you pay us. Payments between you and your customers never pass through us.
1. How you pay us
- You pay inaivu IT by UPI into your service balance; we verify each payment and add it to the balance. Plan fees, job fees and Busy upgrade charges are taken from that balance. There is no auto-debit.
- Nothing is charged during a free trial (30 days or 100 completed jobs, for selected companies), so there is nothing to refund.
2. Cancelling
- You can stop at any time. The owner can ask us by email (sevaipaar@inaivuit.com) or phone. Export your data first; we close the company within 2 working days and no further fees are charged from that date.
- If you simply stop using the service without asking us to close it, the monthly fee continues to be taken from any balance left.
3. What is refunded
| Charge | Refund |
|---|---|
| Unused service balance from recharges, when the company is closed | Refunded on request within 90 days of closing, to the account the recharges came from. Credits we added are not paid out. |
| Duplicate or excess payment, or a payment sent to us by mistake | Refunded in full once verified, or added to the service balance if you prefer. |
| Monthly fee (Pay-as-you-go, Standard or Busy monthly) | Not refunded for a month already started. |
| Yearly plans (Standard or Busy), including a Busy upgrade charge | Not refunded for unused months. Exception: if we stop the service or close your company without a breach on your part, the unused whole months are refunded. |
| Job fees (₹5 per completed job) | Not refunded once the job is completed, except when charged in error. |
| Charges made in error by us | Corrected in full and credited back to the service balance, or refunded if the company is closed. |
4. How to ask for a refund
- Email sevaipaar@inaivuit.com from the owner's registered email or phone, with the company name, the amount, the UPI reference (UTR) and the reason.
- We acknowledge within 1 working day and decide within 7 working days.
- Approved refunds are paid to the original bank or UPI account within 7 working days of approval.
5. Questions and complaints
Write to sevaipaar@inaivuit.com. Grievance Officer: Priyaraja Asokan (grievance@inaivuit.com).